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Terms and Conditions That Govern How We Work Together

These terms set out what you agree to when you open and use a 389bet account — covering deposits through bKash, Nagad, and Rocket, how your account is managed, and what applies based on your local law and eligible region.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsSubject to local law and eligible regionsUpdated terms notified via account
389bet Terms and Conditions That Govern How We Work Together
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, reach out before you act rather than after. Our support team can explain how a specific clause applies to your account situation — whether that is a wallet mismatch on a Nagad or Rocket deposit, a query about account restrictions, or a question about what happens if your local law changes. Players in Dhaka and across Bangladesh can reach us through live chat inside the account portal.

Live Chat Open the chat widget inside your account dashboard to ask about any specific clause, account restriction, or wallet-related query covered in these terms.
Email Support Send a written query to our support address for formal questions about account suspensions, term amendments, or eligibility under your local jurisdiction.
Account Help Centre The Help Centre inside your account covers the most common questions about how these terms apply to bKash deposits, Nagad transfers, and withdrawal requests.
HOW WE HANDLE ACCOUNTS

Account Security and Term Compliance at 389bet

We take compliance with these terms seriously on both sides. Your account is protected by OTP-based login and wallet-name matching that ties every deposit and withdrawal to a verified identity. If terms change in a way that affects your account access or wallet usage, we document the change date so there is no ambiguity about when it applies. Any request to amend your account details goes through a verification step to protect you from unauthorised changes.

Wallet Verification

The name on your bKash, Nagad, or Rocket account must match your 389bet registration. Mismatches trigger a manual review before any withdrawal is processed.

Term Update Process

When terms change, we send a notification to your registered account. The update date is recorded so you can see exactly when a clause came into effect.

Account Security Steps

Every login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately through live chat to freeze the account.

Requesting a Change

To update registered details — including the wallet number linked to your bKash or Rocket account — submit a written request through email support with identity confirmation.

Common Questions About These Terms

The questions below cover what Bangladesh account holders ask most about these terms — from wallet eligibility to what happens when terms are updated or accounts are reviewed.

Eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm access is lawful in your specific location before using the account.

Funds in a suspended account are held pending a review process. We assess the reason for suspension before any release. Contact support via live chat to start that process.

We send a notification to your registered account whenever terms are amended. The effective date is recorded. Continuing to use 389bet after that date means you accept the changes.

No. The wallet you use must be registered in your own name and must match the name on your 389bet account. Third-party wallet use breaches these terms and can lead to account review.

Submit a written request through email support with identity confirmation. Wallet-linked details such as your bKash or Nagad number require verification before any change is applied.

Reach out to support before acting on any part of the terms you are unsure about. If a clause conflicts with your local consumer protection rights, those statutory rights are not overridden by these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.